Frequently Asked Questions

Everything you need to know about shopping with HUGO BOX.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.

How do I know which size will fit me best?

Each product page features a detailed 'Size Guide' with measurements in both inches and centimeters. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

HUGO BOX accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options via Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. Over 80% of our collection is made from organic cotton, recycled polyester, or sustainable wool sourced from certified suppliers.

Can I track my package in real-time?

Once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can monitor your delivery progress.